The value of PROJECTNPS
The world's first tool for measuring, benchmarking and improving project management performance
ProjectNPS provides the project manager with real-time feedback on the things that are going well and any opportunities for improvement. It can validate a particular approach taken or identify a process getting in the way of delivery. A project manager’s ProjectNPS score can also be used during performance reviews or when applying for a new role.
ProjectNPS provides the project sponsor with real-time feedback from the stakeholders and project manager on how effectively they’re governing the project. It can capture information related to how quickly decisions are made or support provided to keep the project moving forward. A project sponsor’s ProjectNPS score can be used during performance reviews.
ProjectNPS provides the PMO with feedback on the support that they’re providing to senior managers and project managers. The feedback will allow them to continually improve the service they provide and refresh their value proposition to the organisation
ProjectNPS provides a benchmark of how well your organisation is performing overall. It does this by aggregating your portfolios, programs and projects. It also allows organisations to identify star performers, use the data for performance reviews and address development issues both for individuals and at an enterprise level. Organisations will also be able to benchmark themselves against competitors locally and worldwide.
How it works
ProjectNPS uses the Net Promoter® approach to measure the service being provided by project managers, project sponsors and the PMO. Stakeholders simply answer three simple questions every reporting period and provide feedback on what could be improved. Reports can then be run to review and act on the feedback and a ProjectNPS score is generated.
Projects, when done well, can change the world
The key to delivering projects successfully rests with the people who have the accountability and responsibility for them. Waiting until the end of the project before you provide feedback is often too late. ProjectNPS provides you with the data required to make immediate improvements, or accentuate the positives so that project management is the best it can be. Our vision is to improve the project management experience around the globe. ProjectNPS will be the catalyst for this.
% Projects Unsuccessful
According to the Standish Group, only 29% of projects were successful in 2014.
% Budgets Wasted
Low performing organisations waste $250m for every $1bn of project budget spent
% who don't understand value
Almost half of organisations surveyed say they don't understand the value of project management
40+ years of project delivery experience and a passion for customer service
Our latest articles to help you keep your project people at the top of their game
Every time I meet with a PMO manager I ask them how they’re measured. I just can’t help myself. I’ll listen to the challenges they face, the methods they’re using and their roadmap for success and then blurt out ‘How are you measured?’ before slumping breathlessly back into my chair awaiting a response. […]
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As the head of projects for a large organisation, I once met with a consultancy who offered me ‘a different approach to delivery… project management as a service’. It was around the time that everything was being offered as a service (infrastructure, software, even HR) and the term seemed to be popping up everywhere. It’s similar to the way that the words ‘agile’ and ‘innovation’ are used today. […]
At a recent client meeting, the head of project delivery bemoaned the lack of quality candidates in the market, saying to me ‘but Colin, why are there so many project management muppets out there?’. I briefly got distracted thinking about the actual muppets as project managers (I’m not sure that Kermit would cut it, if I’m being honest), but then responded by saying ‘we’ve been hiring in the wrong way for years, that’s why’. […]