Track your ProjectNPS score

Each month, ProjectNPS calculates a ProjectNPS score for each of your project managers, projects, programs, portfolios or PMO.

The score is calculated by subtracting the percentage of Detractors (those that had a negative experience) from the percentage of Promoters (those that had a positive experience). This results in a score of between -100 (all your customers are Detractors) and +100 (all your customers are Promoters).

This score can then be used as a benchmark for the service you provide to your customers and actions can be taken to improve the score.

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